Returns and Exchange Policy

Important Notice

• Madhood does not offer returns
• Only replacements are allowed under specific conditions

Replacement Eligibility

• Item received is damaged
• Item received is defective
• Wrong item delivered

Replacement Conditions

• Request must be made within 48 hours of delivery
• Item must be unused and in original condition
• Original packaging must be intact

How to Request a Replacement

• Contact us at rootsbydurrani@gmail.com
• Call or WhatsApp 03281739585
• Share your order number and clear images of the issue

Replacement Process

• Our team will review your request
• Once approved, replacement will be arranged
• No extra charges for eligible replacements

Items Not Eligible

• Change of mind
• Size issues if size guide was followed
• Damage caused after use

Our Commitment

• We aim to resolve issues fairly and quickly
• Customer satisfaction remains our priority